Construction

Top Seasonal Retailer – National Rollout

Multi-location seasonal retail rollout across multiple zones under compressed timelines

100%

On Time Attainment

5 Days

Bid-to-Scope Turnaround

100%

Real-time tracker visibility

The Challenge

A rollout defined by speed, uncertainty, and scale

Scope unknown at award

Unlike a conventional project, the complete scope of work at each location wasn't fully known until the project was underway — requiring planning, procurement, and vendor coordination all in real time with no margin for delay.
Locations confirmed on a rolling basis

Each site went from awarded to fully executed in a compressed window, requiring teams and vendors to be on standby and ready to mobilize at short notice across multiple geographic zones.
Full bid-to-scope delivery within 5 business days

Each engagement required an initial proposal, a site walkthrough, and a revised scope of work — all turned around within five business days. Any lag had the potential to cascade across the entire location schedule.
Multi-zone simultaneous coordination

Managing parallel workstreams, multiple vendor teams, and layered client relationships — all while maintaining consistent quality and communication across every site.

The Solution

Systems, partnerships, and communication built for speed

1

Live project tracker

A real-time tracker gave full visibility into every location's status — from scope received, to proposal submitted, to construction start and completion. One source of truth for all stakeholders.
2

Weekly zone manager calls

Regular calls with all zone managers reviewed incoming scopes, flagged upcoming locations, and ensured the right teams were primed before sites came online.
3

Weekly alignment with construction manager

Dedicated check-ins reviewed the tracker line by line, aligned priorities, resolved open items, and confirmed nothing was missed.
4

Zone-ready vendor network

A vendor roster structured for this type of rollout — partners capable of covering full geographic zones independently, with dedicated travel-capable teams for locations outside standard coverage.
5

Trusted vendor partnerships

A core group of vetted partners who understood the demands of the program and were held to the same timeline standards as the internal team.

Results

Every location opened on time, every season

100%

On Time Attainment across all locations

5 Days

Bid-to-scope turnaround — from initial proposal through revised scope of work following site walkthrough

100%

Real-time tracker visibility across all locations

Every season

Consistent delivery repeated across multiple rollouts

By building the right systems, vendor infrastructure, and communication cadence before the season launched, we absorbed the inherent uncertainty of the client's rollout model and executed consistently at scale.

Construction

Leading Primary Care Provider – Flatiron, NYC

Tenant fit-out completed across multiple phases under active building operations

Full

Tenant Continuity

100%

Value Engineering Achieved

All phases

Inspection closeouts

The Challenge

A schedule that left no room for error

Compressed timeline with live operations

Project was executed during and after normal business hours, which required multiple crews of the same trade to run in parallel. This required detailed project management to manage the coordination and cost burden.
No freight elevator access

The building's freight elevator was exclusively controlled by a neighboring tenant. All debris removal had to be staged and scheduled for a single weekend pickup per week — eliminating any flexibility for on-demand disposal during the work week.
After-hours phases in an occupied building

The first two phases were restricted to after-hours work entirely. Every night, the space had to be fully sealed and cleaned, with all egress paths maintained for morning operations.
Missing sprinkler documentation

The landlord did not have existing sprinkler plans on file — a critical gap that threatened significant cost and time through third-party engineering drawings before work could proceed.

The Solution

Operational discipline and proactive problem solving

1

Multi-crew parallel scheduling

Deployed multiple crews of the same trades concurrently — splitting scopes between daytime and after-hours shifts to keep progress moving on all fronts while respecting building access restrictions.
2

Structured debris management system

All construction debris sorted and stored in clearly designated bins each evening, ready for the weekly weekend removal window — keeping the workspace safe and compliant throughout.
3

Nightly restoration protocol

A strict end-of-night checklist: seal the active construction zone, complete a full clean, and verify all egress paths met code requirements — protecting the schedule and the safety of daytime occupants.
4

Coordinated directly with Department of Buildings

Rather than waiting on the landlord or commissioning new engineering drawings, our team went directly to the Department of Buildings and obtained existing filed plans — eliminating the need for new engineering work entirely.
5

Centralized trade coordination

Led scheduling and communication across all trades from initial mobilization through final inspection closeout — minimizing delays and ensuring each phase closed cleanly before the next began.

Results

Delivered on time, under budget, with zero operational disruption

Full

Tenant Continuity maintained across all phases of construction

On Time

Delivered on schedule despite compressed timeline and access restrictions

All Phases

Inspections closed out successfully

100%

Value engineering achieved — eliminated third-party engineering fees entirely by sourcing DOB records directly

The multi-crew scheduling model kept the project on track despite the compressed timeline, while the nightly restoration protocol meant the building's other tenants experienced no operational impact across any phase of construction.

Construction

Leading Primary Care Provider – FiDi

Active medical office renovation in a mixed-use residential and commercial building

Uninterrupted

Business Operations

All weeks

TPP inspections passed

All phases

Inspection closeouts

The Challenge

Renovating a medical office building while open

Occupied medical office during construction

Construction had to take place while the medical office remained fully operational — every phase planned around active patient care and staff schedules, with zero tolerance for disruptions impacting patient safety or experience.
Residential tenants above an active job site

With residents living directly above the construction area, a Tenant Protection Plan (TPP) was required by the Department of Buildings throughout the duration of the project.
Sprinkler drain-downs during ceiling work

Ceiling work required draining active sprinkler lines. Any period without sprinkler coverage in a live building required a licensed fire watch security guard on-site — adding both cost and logistical coordination to the schedule.
Noise-sensitive work environment

High-noise tasks — demolition, drilling, overhead work — had to be carefully sequenced to avoid disrupting patient consultations and clinical operations.

The Solution

Collaborative scheduling and proactive safety compliance

1

Tenant Protection Plan submission and compliance

A comprehensive TPP was prepared and submitted to the DOB prior to mobilization. Weekly TPP inspections were conducted throughout the project to verify ongoing compliance and ensure safety of residents and medical staff.
2

Real-time coordination with medical staff

Rather than imposing a fixed schedule, we established an open communication line with the client's team from day one — aligning high-impact tasks with low-patient-volume windows and staff-identified downtime.
3

Fire watch coverage during sprinkler drain-downs

Proactively arranged a licensed fire watch security guard for all ceiling work requiring sprinkler line drain-downs — keeping the office operational during overhead work without requiring it to close or vacate.
4

Centralized trade coordination

Led all scheduling and communication across every trade from initial mobilization through final inspection closeout, keeping each phase on schedule without compounding disruptions to the active medical environment.

Project Photography

Before & After

From active construction in an occupied medical office to a fully operational clinical space — delivered without a single patient care disruption.

Before Active construction — containment, framing, and millwork staging

FiDi before — construction containment in corridor

FiDi before — steel stud framing mid-construction

FiDi before — millwork and cabinets staged for install

FiDi before — cabinet components on floor awaiting assembly

After Completed clinical space — fully operational with zero downtime

FiDi after — finished exam room with cabinetry and vinyl flooring

FiDi after — completed clinical consultation room

FiDi after — finished lab area with new LVP flooring

FiDi after — phlebotomy area with chairs and curtains fully installed

Results

Project delivered without a single disruption to patient care

Uninterrupted

Business operations — zero unplanned closures or disruptions

100%

Weekly TPP inspections completed and passed

All phases

Inspections closed out on schedule

Full compliance

DOB fire safety and TPP requirements met throughout

By treating the active medical office as a partner rather than a constraint, we delivered the full scope of work without a single unplanned office closure or patient care disruption.

HVAC & Technology

Proactive HVAC Management Through Remote Equipment Monitoring

How Nebula REM turns equipment data into proactive dispatches — before units fail

Live data points per unit

Real-time

Continuous performance monitoring

Proactive

Dispatch before failure occurs

The Challenge

The hidden cost of declining unit performance

Failures build slowly — invisibly

HVAC units rarely fail without warning. There is almost always a performance degradation curve that, if monitored, tells a clear story well before a unit goes down. Without visibility, that slow decline goes undetected until it becomes an emergency.
Reactive management is expensive

Emergency service calls carry premium labor rates. Parts that could have been replaced during a scheduled visit become critical failures requiring expedited shipping. And the downtime itself represents a cost no service invoice can fully capture.
You can't manage what you can't see

Without real-time data, facility managers are flying blind — reacting to failures rather than preventing them. The core problem is a lack of visibility into what a unit is doing at any moment.

The Four-Stage HVAC Decline Curve

Stage 1 — Reduced Efficiency

The unit meets demand but works harder than it should. Supply air temperatures rise, runtime cycles lengthen, energy consumption creeps up. To anyone without data, nothing seems wrong.

Stage 2 — Increased Strain

Overall amperage rises as components work against degraded conditions. Space temperature starts to lag behind thermostat demand — the unit simply can't keep up.

Stage 3 — Onset of Failure

Vibration and sound signatures change. Bearing failures and imbalanced components produce acoustics that differ from a healthy unit. Amperage spikes become more pronounced.

Stage 4 — Downtime

The unit trips, locks out, or suffers a component failure. What could have been a planned, lower-cost repair is now an emergency call, extended downtime, and potentially a compressor replacement.

The Solution

Nebula REM — catching the curve early

The REM installs directly on HVAC units and continuously streams operational data. Rather than waiting for a complaint or a failed unit, Nebula gives facility managers a live, data-driven picture of every monitored asset — tracking seven key data points:

Data Point	What It Reveals
Supply & Return Air Temperature	A narrowing delta indicates reduced heat transfer capacity and early coil or refrigerant issues.
Exterior Temperature	Provides context to distinguish a unit struggling due to a fault versus extreme ambient conditions.
Space Temperature	The real-world result — if the space isn't reaching setpoint, the unit is failing to meet demand.
Overall Unit Amperage	A rising trend signals the unit is working harder than it should — often indicating refrigerant issues or dirty coils.
Blower Motor Amperage	Elevated draw can indicate bearing wear, a dirty blower wheel, or motor degradation before catastrophic failure.
Unit Sound & Vibration	Abnormal signatures are often the earliest indicators of a bearing failure or imbalanced components.
Thermostat Call	Confirms what the unit is being asked to do, allowing Nebula to correlate demand against actual performance.

Results

From reactive discipline to proactive management

Early detection

Anomalies flagged the moment they begin to emerge — days or weeks before failure

Informed dispatch

Technician arrives knowing what the unit is doing, not investigating from scratch

Planned repairs

Lower-cost scheduled visits replace emergency calls and expedited parts

Zero downtime

HVAC downtime is largely a consequence of not having the right information

HVAC downtime is not an inevitable cost of facility operations — it is largely a consequence of not having the right information at the right time. Nebula makes sure you never miss it.

Locksmith & Access Control

Fortune 100 Big Box & Wholesale Club Retailer – National Locksmith Program

Standardizing lock and key systems across one of the country's largest retail footprints

2,500

Locations served

30,000

Service calls completed

30%

Cost savings vs. other vendors

10 Years

Sustained partnership

The Challenge

Fragmented locksmith services across 5,000 retail locations

Inconsistent service and security standards

Fragmented locksmith services across 5,000 big box and club retail locations meant inconsistent service quality, security standards, and costs — with no national standardization of lock and key systems.
Strict KPI-driven environment

Weekly performance benchmarking with strict KPIs meant any vendor had to hit the ground running — and sustain performance over time, not just at launch.
Rapidly evolving customer needs

Customer requirements evolved significantly during the initial rollout phase, demanding a partner flexible enough to adapt without breaking pace.

The Solution

Standardization, proprietary security, and consistent execution

1

Standardized lock and key systems

Delivered consistent lock and key systems across the entire assigned footprint, eliminating the patchwork of legacy hardware and service providers.
2

Proprietary keyway implementation

Implemented a proprietary keyway system to improve security across all locations — reducing vulnerability and creating a standardized access hierarchy.
3

Centralized key hierarchy and inventory management

Managed the full key hierarchy and key inventory centrally, providing consistent visibility and control across thousands of locations.
4

Consistent communication and rapid response

Maintained clear, reliable communication and fast service response times — consistently meeting and exceeding all KPIs and service benchmarks throughout the program.

Results

From 600 locations to 2,500 — #1 vendor ranking in 6 months

2,500

Locations expanded from an initial award of 600

#1 vendor

Ranking achieved within 6 months of program launch

30%

Cost savings delivered compared to other vendors

10 Years

Sustained partnership with consistent performance

Consistently meeting and exceeding all KPIs earned a rapid expansion of the program — and a decade-long partnership built on sustained performance and trust.

Locksmith & Access Control

Top-5 Global Financial Institution – ADA Compliance Program

Full ADA compliance across 400 bank locations in 9 states — on time, under budget, zero disruptions

$1.2M

Under budget

99.5%

First-time completion rate

1 Year Early

Delivered ahead of schedule

Zero

Disruptions to bank operations

The Challenge

Large-scale ADA compliance across 400 bank locations in 9 states

Initial vendor unable to execute

The incumbent vendor could not meet the execution requirements of this program, requiring a new partner to be brought in mid-program without disrupting the project timeline.
All work required overnight execution

Every location had to be started at close of business and completed before opening the next morning — with zero tolerance for disruption to daily banking operations.
Multi-state coordination at scale

400 locations across 9 states required simultaneous regional deployment, full system integration, and consistent QC standards across every site.

The Solution

Overnight execution with simultaneous regional teams

1

Deployed multiple regional project teams simultaneously

Mobilized parallel project teams across all 9 states, ensuring consistent pace and quality regardless of geography — with no single region becoming a bottleneck.
2

Full system integration — hardware, mag locks, and access control

Installed automatic door operators, wave-to-open push buttons, and mag locks fully integrated into the existing access control infrastructure at every location.
3

QC testing and sign-off before every morning open

Each site was fully tested and signed off before the bank opened — ensuring zero disruption to operations and a 99.5% first-time completion rate across all 400 locations.

Results

$1.2M under budget, delivered a full year ahead of schedule

$1.2M

Delivered under the original project budget

1 Year Early

Completed in 3 years vs. the 4-year project plan

99.5%

First-time completion rate across all 400 locations

Zero

Disruptions to daily bank operations across all sites

Taking over from a failing vendor mid-program, we delivered one of the largest ADA compliance rollouts in the financial sector — under budget, ahead of schedule, and without a single disruption to bank operations.

Locksmith & Access Control

Top-3 National Telecommunications Retailer – Nationwide Access Retrofit

700-location nationwide lock and access control retrofit across all 50 states, completed in 3 months

700

Locations across all 50 states

3 Months

Full program delivery

70%

Scope self-performed

On Budget

Delivered on time and on budget

The Challenge

New access control systems misaligned with physical hardware across 700 locations

Security vulnerabilities at rear entrances

New access control systems were not aligned with existing physical locking hardware, creating active security vulnerabilities at rear entrances across all 700 locations in all 50 states.
3-month completion window

The full 700-location scope had to be completed within 3 months — a timeline that made traditional on-site survey methods cost-prohibitive and too slow.
50-state national coordination

With locations in every state, the program demanded a truly national self-performance capability and a vendor network that could cover every geography without gaps.

The Solution

Remote surveys, mobile teams, and national self-performance

1

Remote surveys via in-store security cameras

Eliminated costly on-site pre-surveys by conducting remote assessments using existing in-store security camera footage — reducing cost and accelerating the program start.
2

70% self-performance with mobile project teams

Self-performed 70% of the total program scope using mobile project teams deployed across all 50 states — maintaining direct quality control on the majority of locations.
3

Standardized hardware and regional master key systems

Installed standardized lock systems, reinforced entry points, and implemented regional master key systems with lockboxes — fully aligning physical security with the new access control infrastructure.
4

Full transparency and real-time communication

Maintained real-time scheduling visibility and open communication with the client throughout — ensuring no location fell behind without immediate awareness and resolution.

Results

700 locations across 50 states — delivered in 3 months

700

Locations completed across all 50 states

3 Months

Full program delivered on time and on budget

70%

Scope self-performed with direct quality control

Reduced

Survey costs through remote diagnostic approach

By combining remote survey methods with national self-performance and mobile project teams, we closed a complex 50-state security gap in 3 months — without compromising quality or budget.

Locksmith & Access Control

Top-10 U.S. Financial Institution – Badge Reader & Access Control Rollout

From single-region subcontract to 7-state program — and from subcontractor to acting General Contractor

7 States

Program expansion

1 → 5

Program managers

Lead GC

Converted from subcontractor

Multi-Year

Ongoing expanding program

The Challenge

Fragmented badge reader rollout under a traditional GC model

Multi-site rollout with fragmented execution

The badge reader access control program was running across multiple sites under a traditional GC model — creating coordination gaps between badge systems, door hardware, and mag locks.
All work required overnight to avoid disruption

Every installation had to be completed overnight, requiring precise scheduling and reliable execution to avoid any impact on daily financial operations.
Opportunity to consolidate and streamline

The fragmented GC model was creating inefficiency. The opportunity existed to consolidate execution under a single accountable partner — and scale from there.

The Solution

From subcontractor to acting General Contractor

1

Took over General Contractor responsibilities

Consolidated full project execution under our management — coordinating electricians, painters, and finishing trades while owning scheduling, communication, and accountability end-to-end.
2

ADA-related door modifications alongside badge integration

Executed ADA-related door modifications in parallel with badge reader and mag lock installations — maximizing efficiency across each overnight visit.
3

Performance drove expansion

Strong execution in the initial region led to program expansion — scaling from 1 program manager to 5, and from a single region to a 7-state program.

Results

From 1 region to 7 states — subcontractor to lead GC

1 → 5

Program managers as scope expanded

7 States

Expanded from a single-region starting point

Lead GC

Converted from subcontractor to program lead

Multi-Year

Ongoing program with continuously expanding scope

What started as a single-region subcontract became a 7-state, multi-year program — driven entirely by performance and the client's trust in our ability to lead.

Locksmith & Access Control

National Premium Grocery Chain – Vendor Consolidation & National Scaling

Absorbed 40 vendors, scaled service volume by 400%, and earned the #1 vendor ranking across the network

400%

Increase in service volume

Vendor ranking in network

100%

Benchmarks met or exceeded

40 → 10

Vendor consolidation in progress

The Challenge

70 vendors creating inconsistency across a national grocery network

Fragmented vendor base at scale

Approximately 70 vendors operating across the network meant inconsistent service quality, variable pricing, and no standardized approach to locksmith and access control across locations.
System transition requiring rapid consolidation

Following a system transition, the client needed to consolidate approximately 40 vendors quickly — without allowing service quality or response times to decline during the changeover.
Significant increase in service volume expected

Absorbing 40 vendors meant taking on a dramatically higher volume of service calls — requiring immediate operational scaling without a ramp-up period.

The Solution

Rapid absorption, national scaling, consistent execution

1

Absorbed 40 vendors into a single national program

Took over the service footprint of approximately 40 vendors, immediately standardizing service quality, pricing, and communication across all absorbed locations.
2

Scaled operations nationally without a performance dip

Rapidly scaled across the national footprint while maintaining consistent performance — meeting or exceeding 100% of all service benchmarks throughout the transition.
3

Fast emergency response times maintained at scale

Maintained the fast emergency response times the client required — even as service volume increased by 400% — through national coverage and pre-positioned resources.

Results

400% volume growth — and the #1 vendor ranking in the network

400%

Increase in service volume absorbed without performance decline

Top-performing vendor ranking across the national network

100%

Service benchmarks met or exceeded throughout

40 → 10

Vendor consolidation ongoing — positioned to absorb further

By scaling rapidly and maintaining performance throughout, we earned the #1 vendor ranking across the network — and positioned ourselves to receive additional consolidation as the client continues reducing their vendor base from 40 to 10.

Locksmith & Access Control

Federal Postal & Logistics Agency – After-Hours Access Control Integration

Enabling secure after-hours customer access without compromising facility security

Enabled

Secure after-hours customer access

Full

Security of restricted areas

1+ Year

Ongoing program

Expanding

Preferred vendor — additional scope

The Challenge

Enabling after-hours public access without compromising facility security

Customers needed access to PO boxes outside of business hours

An extended hours initiative required customers to access PO box areas and locker systems after normal operating hours — a capability that didn't exist at participating facilities.
Strict security requirements for non-public areas

While enabling customer entry, the solution had to ensure absolute security for all non-public facility areas — only the vestibule and lobby could be accessible to the public.
Integration of digital and physical access systems

The solution required seamless integration between a QR-based digital access system and physical entry hardware — a technically complex requirement across multiple facilities.

The Solution

ButterflyMX integration with time-based access control

1

Installed ButterflyMX access control at facility entrances

Deployed ButterflyMX access control systems at participating facility entrances, providing the hardware backbone for digital QR-based customer entry.
2

Integrated with the federal postal QR code system

Fully integrated the access control hardware with the agency's QR code system — enabling customers to use their existing digital credentials to enter during after-hours windows.
3

Custom interior pathway mapping per facility

Mapped and controlled interior pathways at each facility individually — ensuring that only vestibule and lobby areas were accessible, with all restricted zones remaining fully secured.
4

Time-based access configuration

Configured time-based access control settings to automatically restrict and enable customer entry according to each facility's specific extended hours schedule.

Results

After-hours access enabled — full facility security maintained

Enabled

After-hours customer access across all participating locations

Full

Security of all restricted facility areas maintained throughout

1+ Year

Ongoing program with consistent performance

Expanding

Established as preferred vendor with additional project scope

By carefully mapping each facility's accessible vs. restricted areas and integrating physical hardware with the digital QR system, we delivered a secure after-hours access solution that expanded customer convenience without compromising facility security.

Locksmith & Access Control

Statewide Public Charter School Network – Compliance & Lock System Upgrade

42 campuses brought into full Texas legislative compliance — 6% under budget, in 3–4 months

Campuses completed

3–4 Months

Full program delivery

6% Under

Budget

Full

State compliance achieved

The Challenge

Texas legislation requiring automatic-locking classroom doors across 42 campuses

Non-compliant and inconsistent locking systems

Texas legislation mandated that all classroom doors automatically lock — but existing locking systems across 42 campuses were non-compliant, inconsistent, and varied widely from campus to campus.
All work after hours, weekends, and school breaks

Every installation had to be completed outside of school hours — requiring careful scheduling coordination across 42 campuses, 7 district managers, and 42 campus facility managers.
Multi-region coordination across a large geographic footprint

The 42 campuses spanned North Texas (primary and secondary), East Texas, and West Texas — requiring simultaneous regional execution across a large and distributed footprint.

The Solution

Survey, upgrade, and full compliance across all 42 campuses

1

Full campus surveys to baseline compliance status

Surveyed all 42 campuses to identify compliant vs. non-compliant doors before any installation began — creating a precise scope of work for each campus and eliminating surprises.
2

Storeroom function locks and interchangeable core systems

Installed storeroom function locks for compliance, implemented interchangeable core systems, and established master key hierarchies — standardizing security infrastructure across all campuses.
3

Coordinated across 7 district managers and 42 facility managers

Managed scheduling, communication, and stakeholder coordination across a complex 49-person stakeholder map — keeping every campus on track without bottlenecks.
4

Education on long-term cost savings and key management

Provided campus facility managers with guidance on the long-term cost savings and operational benefits of the new interchangeable core and master key systems.

Results

42 campuses, full compliance, 6% under budget — in 3–4 months

Campuses completed across all four regions

3–4 Months

Full program delivered on schedule

6% Under

Budget — delivered below original projection

Full

Compliance with Texas classroom door safety legislation

From initial survey through final installation, we brought 42 campuses into full legislative compliance in 3–4 months — under budget and with an ongoing service relationship secured across the entire network.